Refund policy

We want every Emdan customer to feel confident with their purchase. If something isn't right, we're here to make it right.

The Quick Version

1) 30-day refund window from delivery

2) Photo verification required for all refund requests

3 )Refunds processed within 5–10 business days of approval

4) Most refunds processed without requiring return shipment

When You're Eligible for a Refund

You're eligible for a full refund if:

1) Your item arrives damaged or defective

2) You haven't opened or used the product, and request within 30 days

When You're Not Eligible

We can't process refunds for:

1) Items that have been opened, used, or damaged after delivery

2) Refund requests outside the 30-day window

3) Issues caused by misuse, accidental damage, or normal wear

4) Refund requests without photo evidence

How to Request a Refund

1) Email us at emdanglobal@emdan.co with:

    - Your order number

    - Clear photos of the product and the issue

    - A brief explanation of what's wrong

2) We'll review within 24 hours and confirm whether your request is approved.

3) For approved refunds, we'll process the full refund to your original payment method within 5–10 business days.

In most cases, you'll keep the product — there's no need to ship it back.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos showing the issue.

We'll process a full refund right away — no need to return the item.

Lost Packages

If your order hasn't arrived within 15 business days, please contact us at emdanglobal@emdan.co. We'll either send a replacement or issue a full refund.

Cancellations

Orders can be cancelled within 24 hours of being placed, as long as they haven't shipped yet. Email us at emdanglobal@emdan.co with your order number.

Questions?

We're here to help. Reach out anytime at emdanglobal@emdan.co and we'll respond within 24 hours.