Shipping policy
Emdan Global LLC
Last Updated: 04/06/2026
This Shipping Policy explains how orders are processed, shipped, delivered, and handled through www.emdan.co.
By placing an order with Emdan Global LLC, you agree to this Shipping Policy.
1. Order Processing
Orders are processed after payment confirmation.
Processing times may vary depending on product availability, order volume, payment verification, holidays, courier operations, and other operational factors.
We aim to process orders as efficiently as possible, but processing times are estimates only and are not guaranteed.
2. Shipping and Delivery
Estimated delivery information may be shown at checkout, in your order confirmation, or through tracking updates where available.
Delivery times may vary depending on the delivery location, product availability, courier operations, customs checks, public holidays, weather conditions, incorrect address details, or circumstances outside our control.
Any delivery dates or timeframes provided are estimates only and are not guaranteed unless clearly stated in writing.
3. Shipping Costs
Shipping costs, if applicable, will be shown at checkout before you complete your order.
Shipping fees may vary depending on the delivery location, product type, order size, delivery method, and promotional offers.
Free shipping may be available on selected orders or promotions.
4. Order Tracking
Once your order has been processed and dispatched, you may receive tracking information by email where available.
Tracking updates may take time to appear and may vary depending on the courier or delivery service.
5. Delivery Information
Customers are responsible for providing complete and accurate delivery details at checkout.
This includes the correct name, address, phone number, email address, postal code, and any apartment, unit, or building details.
Emdan Global LLC is not responsible for delays, failed deliveries, or extra charges caused by incorrect or incomplete delivery information.
6. Delivery Attempts
If a delivery cannot be completed, the courier may attempt redelivery, contact you, leave a notice, or return the package.
Customers are responsible for monitoring tracking updates and responding to courier requests.
Additional fees may apply if an order needs to be reshipped due to failed delivery attempts, refusal of delivery, or incorrect address details.
7. Customs, Duties, and Taxes
Orders may be subject to customs duties, import taxes, sales tax, VAT, handling fees, or other charges depending on the delivery location.
These charges are the customer’s responsibility unless clearly included at checkout.
Emdan Global LLC is not responsible for delays or additional charges caused by customs or local authorities.
8. Delayed, Lost, or Missing Orders
If your order is delayed, lost, or missing, please contact us at:
Please include your order number, tracking number if available, and delivery address.
We may need to contact the courier or delivery partner to investigate before offering a solution.
If an order is confirmed lost due to an issue outside the customer’s control, we may offer a replacement, refund, or other suitable resolution.
9. Damaged Orders
If your order arrives damaged, contact us as soon as possible at:
Please include your order number, clear photos or videos of the damaged item, packaging, and shipping label.
Damage claims should be reported promptly after delivery so we can review the issue properly.
Depending on the situation, we may offer a replacement, refund, or another suitable solution in line with our Return & Refund Policy.
10. Split Shipments
Some orders may arrive in separate packages.
This may happen when items are packed separately, processed at different times, or handled by different delivery partners.
If your order is split, you may receive more than one tracking number.
11. Shipping Restrictions
Some products may not be available for delivery to certain locations due to courier limitations, legal restrictions, product type, or operational reasons.
We reserve the right to cancel and refund orders that cannot be delivered.
12. Changes to Delivery Address
If you need to change your delivery address after placing an order, contact us immediately at:
We cannot guarantee address changes once an order has been processed, packed, dispatched, or handed over to a delivery partner.
13. Contact Us
For shipping questions, tracking support, or delivery issues, contact us at:
Emdan Global LLC
Email: emdanglobal@emdan.co
Website: www.emdan.co